INTERNAL/EXTERNAL VACANCY ANNOUNCEMENT
Vacancy Notice No. HONTE-028
Title of Post: IT Assistant
Category/Grade: General Service, G4
Post Number: 10033406
Type of Contract: Fixed-term appointment
Location: Tegucigalpa, Honduras
Date of Issue: August 21, 2020
Closing Date: August 30,2020
Effective date
of assignment: October 1, 2020
Operational Context:
The United Nations High Commissioner for Refugees (UNHCR) is the UN Agency dedicated to protect the rights and seek durable solutions for refugees worldwide. UNHCR is in the field in over 125 countries. The National Office in Honduras opened in 2015 in order to strengthen UNHCR’s protection work in the region as part of the UNHCR’s Regional Protection and Solutions Strategy for the countries in the North of Central America (NCA).
Honduras is characterized by a situation of internal displacement due to high levels of violence. It continues to be affected by high levels of violence representing a challenge in terms of protection and assistance. Given this context, UNHCR supports the State in designing public policies that can prevent and respond to internal displacement, while at the same time developing protection networks by working with partners to provide protection alternatives as close to home as possible. The operation grew significantly in the last three years and is currently expanding its field presence in the existing Offices in Tegucigalpa and the Field Office in San Pedro Sula, and opening additional Field Units in Choluteca and Ocotepeque.
The IT Assistant works under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at sub-, branch office or regional level. S/he has working relationships with UNHCR staff members in the office and other offices within the country as well as with staff of UN agencies and other UNHCR partners to exchange information and to provide assistance.
Functional Statement:
Accountability (key results that will be achieved)
- All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR, which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions, as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Responsibility (process and functions undertaken to achieve results)
Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, and Switches, Patch panels, Access points, to prevent faults occurring.
Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
Assist with the installation of the software packages, basic repair/maintenance of computer hardware and telecom equipment.
Train UNHCR staff on email system, utilization of VHF handhelds, telephone system. Radio communication training to new IP staff and package police in the field.
Distribute incoming cables, messages and other communication in accordance with established instructions.
Add and remove users from the Networks.
Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
May attend telephone calls and keep records of such calls.
Carry out administrative duties, within the area of competence as assigned.
Decide on appropriate resolution to incidents.
Escalate incidents where they cannot be resolved at the office level.
Perform other related duties as required.
Authority (decisions made in executing responsibilities and to achieve results)
Decide on appropriate resolution to incidents.**
Escalate incidents where they cannot be resolved at the office level.**
The incumbent works independently on routine tasks while follows instructions of the supervisor on more complex issues.**
Functional Skills
- IT Computer Literacy**
Essential Minimum Qualifications and Experience:
1 year relevant experience with High School Diploma.
Training/certificate in Telecommunication and information Technology.
Fluency in Spanish and working knowledge of English.
Desirable Qualifications & Competencies:
- Completion of the UNHCR Learning programmes or specific training relevant to functions of the position.
Competency Requirements:
All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.
Core Competencies:
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Cross-Functional Competencies:
- Technological Awareness
Eligibility: Internal & Extenal candidates:
Group 1 Candidates: comprises current GS staff members holding an indefinite or fixed-term appointment who, at the date of the deadline for application, are serving in the country of the vacancy at the grade of the position or one grade below or above.
Group 2 Candidates: comprises candidates from the categories listed in the RALS after completion of one cumulative or continuous year of service in the country of the vacancy. The Group 2 status should have been confirmed by the HR Unit in the relevant country before the application is submitted. For further information regarding the categories, please consult the RALS.
External Candidates: are candidates who are not in Group 1 or Group 2.
Must be legally present in Honduras at the time of application, recruitment and hire.
Only candidates holding a permanent residency in Honduras will be considered eligible.
If you have questions regarding eligibility, you may also contact the HR Unit through hontevacancies@unhcr.org
Remuneration:
A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, please visit the portal of the International Civil Service Commission at: http://icsc.un.org **
How to apply:
Submission of Applications:
If you wish to be considered for this vacancy, please submit your letter of motivation and Personal History Form by e-mail clearly stating the position title, vacancy notice number and your Last Name in the subject line to: hontevacancies@unhcr.org by the closing date August 30, 2020
The Personal History Form and its supplementary sheet are available at:
https://www.unhcr.org/how-to-apply.html?query=personal%20history%20form
No late applications will be accepted. Only shortlisted candidates will be contacted. Shortlisted candidates may be required to sit for a written test and/or oral interview. UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees).
UNHCR strongly encourages qualified female applicants for this position. UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms of gender, nationality and culture. All applications will be treated with the strictest confidentiality.
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