Overview
BACKGROUND
Creative Associates International Inc. is a dynamic and fast-growing professional services company that specializes in international development in the areas of education, democratic transitions and stabilization in post-conflict environments. Based in Washington, DC, the firm has a field presence in 30 countries worldwide with a strong and diverse portfolio that includes global contracts with the U.S. Agency for International Development (USAID) and the U.S. Department of State. Creative has earned a solid reputation among its clients worldwide and is well-regarded by competitors and partners alike.?
PROGRAM DESCRIPTION
In close coordination with the U.S. Embassy and USAID, the initial goal of the USAID/OTI program will be to contribute to the USG response to address the root causes of migration from Guatemala, Honduras, and El Salvador. This includes increasing community and institutional resilience to negative shocks.
POSITION SUMMARY
The IT Officer will be responsible for providing technical support to all IT related issues for the project including but not limited to installation and testing of workstations, printers, client software, upgrades, and configuration.
REPORTING & SUPERVISION
This position reports to the Operations Manager.
Responsibilities
PRIMARY RESPONSIBILITIES
- Implement all HQ IT policies, procedures, and guidelines.
- Document system configuration setup and changes.
- Deploy and implement office network according to HQ specifications, including switches, access points, firewalls, and Network Area Storage (NAS).
Identify and resolve problems in the network.
Triage, prioritize, and troubleshoot staff support ticket requests. Escalate issues to HQ as necessary.
Support and troubleshoot users in the office on their daily work.
Supervise installations performed by third parties such as cabling, Internet connection, etc.
Supervise and follow-up on equipment maintenance performed by other contractors.
Implement and enforce security on the network and prevent misuse of the IT resources.
Participate in quarterly Global IT meetings hosted by HQ.
Responsible for IT inventory and support office inventory signaling; work closely with the Operations Manager and procurement team to monitor distribution and location of IT equipment by performing a yearly inventory check-up.
Keep IT equipment healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates.
Provide training to project staff on best Internet security practices.
Monitor use of IT systems and Internet service to ensure staff are getting optimal service at all times.
Implement and document a disaster recovery plan and offsite storage of backed up data.
Other tasks as assigned. Qualifications
MINIMUM QUALIFICATIONS:
Bachelor’s degree is desired. Secondary school or technical training diploma required.
Must have at least four years of general work experience.
Must have at least two years of specific experience in desktop support, ICT, Information Systems, or a related field in Honduras.
Strong knowledge of wireless and wired LAN technologies, protocols, programming, and network security.
Knowledge of USAID Rules and Regulations, previous experience working on USAID-funded projects preferred.
Proficiency in English is highly desired.
Fluency in Spanish.
Experience with the following tools desired:
Microsoft Windows
Microsoft Office 365 – SharePoint, Teams, Outlook, Word, Excel
Meraki networking equipment
Must have existing work authorization for Honduras.
Local candidates are strongly encouraged to apply.
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